Privacy Policy

This Privacy Policy explains how Royal Casino collects, uses, stores and protects personal information when players visit the website, create an account or use casino services. It also explains the choices available to players regarding their information, cookies and marketing communications.

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About this Privacy Policy

Royal Casino respects the privacy of players and aims to handle personal information carefully, transparently and only for legitimate business or legal purposes. This policy applies to information collected through the Royal Casino website, account services, customer support channels and related online interactions.

In this article

Personal information means information that identifies a person, or information that can reasonably be connected with an individual account or device. The information handled will depend on how a player uses the website, the services requested, the checks that are required and the choices made about communications.

By using the website, players acknowledge that information may be collected and used as described in this policy. Where consent is required, it will be requested in an appropriate way. A player may withdraw consent for optional marketing at any time, although this will not affect processing that is required to operate an account, provide requested services, meet legal obligations or protect the website.

This policy should be read together with the website’s other applicable terms and notices. If a player does not agree with the way information is handled, they should stop using the relevant services and contact Royal Casino about their concerns.

Information we may collect

A casino website typically needs several types of information to provide account services, complete verification, process transactions and keep the platform secure. The information collected may include the following:

Account details, such as a player’s name, date of birth, contact details, login information, account preferences and responsible gaming settings.
Identity and verification information, including documents or other details needed to confirm identity, age, account ownership or other required checks.
Payment and transaction records, including deposits, withdrawals, payment method information, gaming activity, account balances and records of transactions made through the website.
Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, general location information and information about how the website is used.
Cookie and similar technology information, including session details, preferences, security events and interactions with website features.
Communications and support records, including messages, requests, feedback, verification correspondence and information provided when a player contacts support.
Information supplied for legal, security, anti-fraud or responsible gaming checks, where those checks are relevant to the account or activity.

Players should provide information that is accurate and keep account details up to date. Information may be collected directly from the player, automatically from the device used to access the website, or from service providers that help with payment processing, identity checks, security, fraud prevention or technical operations.

How information is used and protected

Personal information is used to provide and administer casino services, maintain a secure account environment and respond to player needs. The purposes may include:

Creating, maintaining and managing player accounts.
Confirming identity, age, account ownership and eligibility to use relevant services.
Processing deposits, withdrawals and other account transactions.
Conducting security, anti-fraud, anti-money-laundering and other integrity checks where required.
Providing customer support, investigating enquiries and keeping records of communications.
Meeting applicable legal, regulatory and compliance obligations, including responding to lawful requests.
Monitoring website performance, fixing technical problems and improving features, usability and security.
Sending service messages that are necessary for an account, such as security, transaction or policy communications.
Sending optional marketing communications where a player has provided consent or where otherwise permitted.

Information may be shared with carefully selected service providers that support website hosting, payment services, identity verification, fraud prevention, customer support, analytics, security or other operational functions. These providers should only receive information relevant to the services they perform and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, Royal Casino or other people, to investigate suspected fraud or misuse, to enforce applicable terms, or to comply with a lawful request or legal obligation. Royal Casino does not require a player’s information for unrelated purposes and does not ask players to provide more information than is reasonably needed for the relevant activity.

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. No online service can guarantee complete security, so players should use strong account credentials, keep login information private and contact support promptly if they suspect unauthorised activity.

Cookies, storage and retention

Cookies and similar technologies

Royal Casino may use cookies and similar technologies to keep players signed in, remember preferences, support security, understand website usage and improve the online experience. Some cookies are necessary for core functions, while others may support analytics, personalisation or marketing where permitted.

Players can manage, block or delete cookies through the settings of their web browser. Browser controls differ between devices and browsers. Disabling certain cookies may affect sign-in, account functions, preferences or the availability of some website features.

Storage and retention

Personal information is kept in systems used by Royal Casino and its relevant service providers. Depending on the services involved, information may be accessed or processed in locations outside Australia. Appropriate safeguards are expected to apply when information is handled by service providers or transferred for legitimate operational purposes.

Information is retained for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to applicable obligations and legitimate record-keeping needs.

Your privacy choices and data rights

Players may contact Royal Casino about their personal information and request, where applicable, access to the data held about them, correction of inaccurate or incomplete information, or deletion of their data. A player may also withdraw consent to optional marketing communications. Requests should be sent to support@royal-casino.wtf.

Access: ask for information about the personal data held and, where appropriate, a copy or summary of that information.
Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
Deletion: ask for personal information to be deleted when it is no longer needed or where another valid basis for deletion applies.
Marketing consent: withdraw consent to promotional emails or other optional marketing communications. Players may also use an unsubscribe option where one is provided.

A request should identify the player and clearly explain what is being requested. For security, Royal Casino may need to verify the requester’s identity before providing information or making account changes. This helps prevent personal information from being disclosed to the wrong person.

Privacy requests are considered in line with applicable requirements and the circumstances of the account. A request may not always be completed in full where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate reasons. If deletion is not possible, the relevant information may be restricted or retained only for the required purpose.

Withdrawing marketing consent will not stop essential service messages, including security notices, transaction updates, account information or communications needed to administer the player’s relationship with Royal Casino. Players may also ask questions or raise a concern about privacy handling by contacting support@royal-casino.wtf.

Updates to this policy

Royal Casino may update this Privacy Policy when services, technology, legal requirements or information-handling practices change. The latest version will be made available on the website. Players should review the policy from time to time so they understand how their information is handled.

If an update materially changes the way personal information is used, additional notice or consent may be provided where appropriate. Continued use of the website after an updated policy is published may indicate that the player has read the revised information, subject to any consent requirements that apply.