Responsible Gaming

Royal Casino is committed to promoting safe, informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand the risks, set limits before you play and only gamble with money you can afford to lose.

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Gamble responsibly

Responsible gambling means staying in control of how often you gamble, how long you play and how much money you spend. Before using an online gambling service, consider whether gambling is suitable for your personal circumstances. Your decisions may be affected by your income, expenses, savings, debts, health, relationships and other commitments. If gambling is creating stress or making it harder to meet everyday costs, it may be time to stop and seek support.

In this article

Gambling outcomes are based on chance. Previous wins do not make a future win more likely, and a losing streak does not mean that a win is due. No strategy can guarantee a particular result. Avoid chasing losses, borrowing money to gamble or relying on gambling to improve your financial position. Set a budget before you begin and treat that budget as the maximum amount you are prepared to spend on entertainment.

Only gamble when you are legally permitted to do so and meet the minimum age requirement. In Australia, online gambling services are generally for people aged 18 years or over.
Only use money that is available after essential expenses, regular commitments and savings have been considered.
Decide in advance how much time and money you are comfortable spending.
Do not gamble while under the influence of alcohol or other substances.
Do not gamble to escape problems, manage difficult emotions or recover money already lost.
Never borrow money, use another person’s payment method or sell essential possessions to fund gambling.
Keep gambling separate from important responsibilities, including work, study, family care and household commitments.

It is also important to protect other people from gambling-related harm. Do not allow children or other unauthorised people to use your account. Keep your login details, devices and payment information secure, and log out when you have finished. If someone in your household may be affected by gambling, discuss suitable boundaries and consider taking a break or closing your account.

Tools to help you stay in control

Planning is one of the simplest ways to keep gambling within safe boundaries. Before opening a game or placing a bet, decide the amount you can afford to lose and the time you will spend. Do not increase your budget during a session. A limit is most effective when it is set before you start, rather than changed in response to a win, a loss or a strong urge to continue.

Consider using available account controls

Deposit limits can help restrict the amount added to an account over a selected period.
Loss or spending limits may help you manage the amount you are prepared to risk.
Session reminders can prompt you to review how long you have been playing.
Time-outs can provide a short break when you do not want to gamble for a limited period.
Self-exclusion can prevent access for a longer period when you need stronger protection.
Account history and transaction records can help you review deposits, withdrawals, bets and overall spending.
Marketing and promotional preferences can be adjusted if messages encourage you to gamble when you would rather take a break.

The availability and operation of particular controls may depend on the service, your account and applicable Australian requirements. Read the instructions for each tool carefully before confirming a setting. Limits and exclusions may not be able to be removed or reduced immediately, and some changes may only take effect after a defined period. A limit is not a guarantee that you will avoid loss, so continue to monitor your gambling and stop if it no longer feels comfortable.

If you choose self-exclusion, do not try to open another account or use another person’s account during the exclusion period. Tell trusted people about your decision if that may help you maintain it. You can also remove gambling applications, block gambling-related advertising where possible and avoid websites, locations or social situations that make it harder to stay away.

Recognising when gambling may be a problem

Problem gambling can affect anyone and may develop gradually. Some people continue gambling even when they know it is causing financial, emotional or relationship difficulties. You do not need to wait for a crisis before asking for help. Speaking with a qualified support service, health professional or trusted person early can make it easier to understand what is happening and decide on practical next steps.

Possible warning signs include

Spending more time or money gambling than you planned.
Trying to cut down or stop but finding that you cannot maintain the decision.
Chasing losses by continuing to gamble in an attempt to win back money.
Increasing the amount or frequency of gambling to achieve the same excitement.
Feeling restless, irritable or preoccupied when you are not gambling.
Hiding gambling activity, deposits, losses or account statements from family or friends.
Borrowing money, missing bills or using savings for gambling.
Gambling when you feel anxious, depressed, lonely, angry or under pressure.
Missing work, study, appointments or family responsibilities because of gambling.
Experiencing conflict, reduced trust or other relationship problems connected with gambling.
Feeling shame, guilt, hopelessness or distress after gambling.

If any of these signs are familiar, stop gambling and take a clear break. Consider using available account restrictions, removing access to payment funds and asking someone you trust to support you. Review your recent activity honestly, including deposits, withdrawals, losses and the time spent gambling. Avoid making decisions based on the hope of recovering losses, because continued gambling can increase the harm.

Support is available through gambling-help services, financial counsellors, mental health professionals and health services in your state or territory. A general practitioner can help you discuss gambling and may refer you to appropriate support. You can also speak with a trusted family member, friend or colleague. If gambling has contributed to immediate danger, serious distress or thoughts of self-harm, contact local emergency services or an urgent crisis support service without delay.

Taking a break, self-excluding or closing your account

You can choose to stop gambling at any time. A short break may be useful if you feel distracted, upset or uncertain about continuing. A longer time-out or self-exclusion may be more appropriate if you are finding it difficult to control your gambling. Consider which option matches your needs, and select a period that gives you enough time to step away from gambling and review your circumstances.

Stop playing and avoid making further deposits or bets.
Review the responsible gaming or account settings available to you.
Choose a time-out, self-exclusion period or account closure where appropriate.
Read any confirmation carefully and keep a record of the restriction you selected.
Remove saved payment details and reduce access to gambling applications or websites.
Tell a trusted person about your decision and ask them to help you maintain the break.
Contact an appropriate gambling-support or health service for confidential guidance.

An account closure or self-exclusion request may be subject to identity, security and legal checks. Restrictions can apply to the relevant account or service and may not automatically cover other gambling providers. You remain responsible for avoiding other gambling services during a break or exclusion period. Do not attempt to bypass a restriction by creating a new account, changing account details or asking another person to gamble on your behalf.

If you are concerned about a family member or another person, approach the conversation calmly and focus on the impact of the gambling rather than blame. Encourage them to seek professional support and respect their privacy, while also protecting shared finances and essential household expenses. Responsible gambling information is general in nature and does not replace legal, financial, medical or psychological advice.

For more information about account controls, restrictions or responsible gambling options, review the relevant account settings and applicable terms and conditions. If you need help using a control or believe a restriction has not been applied correctly, use the available customer support channel through the Royal Casino website. Do not send sensitive personal or financial information through an unsecured channel.